I’ve written before about the Theory of Wringable Necks. Some people want to put things on people and delegate and not have to care about things. This is perhaps good management but probably not good leadership. Leaders are aware that they are the ones who are ultimately responsible and accountable for everything even when things have been delegated. Life is a team and they’re a key member.
I have a project manager who asked me to do something and I’m doing it..but slowly. It’s taking me a long time to learn a new set of technologies and the result is tricky. If I get it wrong, I break something. The project manager has not provided me any input or guidance and is expecting me to get the job done. He just stopped by to ask if I was done and the answer was, “I’m still trying to work out that one last kink.” He offered no suggestions and simply looked disappointed.
If you’re going to delegate a task, be prepared to involve others to get the job done. Never assume that the person that you chose is the right person for the job or that you have the right to wring their neck if things don’t go so well. Remove impediments for people, find support, and recognize that you (as the PM) are the one responsible for the speed and quality by which something is delivered.
When knowledge is a “stream” (a book, a web page that you read from beginning to end, a blog post with comments), we consume it in a specific form and have certain expectations. For example, we don’t think that we can “query” a book unless we have read it. If the book has a Table of Contents or good Index, then we can access its information.
These “query methods” / shortcuts like Indices, Tables of Contents, and Search Engines are short-hand forms of accessing knowledge. Since humans generally want to “move forward”, they store knowledge in (sometimes disconnected) streams rather than taking the time to update the index. We build computer systems, search engines and other technologies to “mine” our knowledge, but we’ll probably never be able to keep up with the steams of information that are being produced (both on- and off-paper).