Tuesday, March 20, 2012

Real-time adjusting machines

Systems and processes can be constructed to adjust in real time to meet-users' expectations on the fly.

To do this we have to:

  1. Define product success and failure (the limits).  Know customers' expectations and quality drivers.
  2. Create our systems so they capture the data and can adjust.  Wire the systems up so they capture the data we need to know if the thing is performing to expectations.
  3. Adjust in production (A/B Testing).  Try different things within the product to know which one is more successful.  Figure out what's better.
  4. Change.  Make decisions to use the best approaches.  Have dashboards and controls to change how the thing is working while it's out there.  

So, in this way, we can have controlled and continuously improving management systems.

No comments: