Wednesday, October 06, 2010

Make people make their own assumptions

An important part of leading or delegating work is being able to paint a picture for someone of what they need to do.

Often as managers we don't know what the person has to do exactly but they do have to start so there is something to review! The product can be made "tight" later but first the bulk of the work has to begin. You should be 80% sure what the right product is yourself or you shouldn't have anyone begin. This is the definition of start. (Contrast with Definition of Done in the Agile methodology.)

In general the team *collectively* owns the work. The person doing the work is the knowledgeable and capable one and the on-lookers are able to comment.

Good systems are open and encourage a full review of the entire work product by those involved or curious. There are no egos.

By knowing your assumptions up front or empowering/enabling the worker to make assumptions and then vet/verify them with the customers, work can flow and customers can be satisfied.

No comments: