Software suppliers as a service

We need to shape our organizations wisely and can't have
too many crazy cooks in the kitchen.  We need to create
the role of the master chef for our enterprises.

I've been brought into a few situations recently to help companies where the software they bought was not performing as they had expected it to.  They thought it was going to be great based on what the vendor had told them but when it came down to business and reality, it wasn't doing the job.

There's a problem in industry today and it's probably always been there.  I think our organizations went a little bit crazy in implementing tools and technologies but never thought about the big picture, the architecture, processes, or operations that would support the organization in the long term.

Our organizations have to become more lean and agile but they also have to partner very wisely.  Rather than implementing tool after tool, they have to question the process and way by which they are doing this.  Are they doing it in a controlled way?  Are they doing it in a sustainable and continuously improving way?

There are a lot of tools and vendors out there and they all might be pretty good but organizations need a single service that helps them contain and control technology acquisition costs and partners.  Let's not run amuck and buy a bunch of tools without control or process.  Thanks.