- Say yes to all work being requested, regardless of your ability to deliver on it now
- Seek to define all work completely with success criteria, method, etc. and add it to your backlog
- Make your backlog/pipeline visible and available to your customers
- Make it clear to your customers what you're working on now and next
- Have your customers prioritize your backlog and "fight" amongst each other (you should probably facilitate this so you're not purely randomized) for your time, driving up demand
- Work on and complete the well-defined problems and learn from the experiences. Feed lessons learned and changes back into the backlog.
- Make customer after customer happy and make sure the the prioritization method is fair and best for your business and total customer satisfaction.
- Try to delegate as much work as you can to your team but make sure that the process documents all work, regardless of who does it.
Your value is how much you are getting done in total, though your system. This means that you should be developing more business, working less, defining more. You should focus on the demand AND supply side and grow this business.
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